✦ Frequently Asked Questions ✦
Frequently Asked Questions
Clear answers about Tiny Verse products, ordering, delivery, payments, and returns. If you’re unsure, please contact us before ordering.
Q What products does Tiny Verse offer?
We offer newborn and baby essentials such as caps and mittens, bibs and socks, towels, feeding accessories, and gifting options. The products available may change, so please check the relevant collection and product page for current details.
Q How can I place an order?
Browse the store, choose a product and any available options, add it to your cart, then follow Shopify checkout instructions. Review your contact, delivery, and order details before completing checkout.
Q Do you offer free delivery?
Free delivery is offered on eligible orders over Rs. 2,000, subject to the terms shown on the website and at checkout. Any applicable delivery charge will be shown before you place your order.
Q Do you deliver across Pakistan?
Delivery availability and timelines can vary by city and courier coverage. Enter your delivery details at checkout or contact us to confirm whether delivery is available in your area.
Q How long does delivery take?
Delivery timing depends on your location, product availability, and courier service. We’ll share the available shipping information for your order; please contact us if you need an update.
Q Is Cash on Delivery available?
Cash on Delivery may be available for eligible orders and locations. The payment methods offered for your order will be shown at checkout. Please do not send payment to a personal account unless our team has confirmed the official payment details.
Q Which payment methods can I use?
Available payment methods depend on the options enabled for the store and your order. Please use the methods displayed at checkout, or contact Tiny Verse if you need help confirming an option.
Q How do I choose the right size?
Check the size, age range, and measurements listed on the individual product page, as sizing can vary by item. If you are unsure, contact us before placing the order and we’ll help you review the available details.
Q Why is a product or size unavailable?
Some items or variants may be temporarily out of stock or unavailable. Only options shown as available can be ordered. Contact us if you want to ask about restocking.
Q Can I return or exchange an item?
You can request a return within 7 days of delivery for eligible items. Items should be unused, unwashed, and in their original condition and packaging. Hygiene-sensitive items, used items, items damaged after delivery, or products marked non-returnable may not qualify. Please contact us with your order details first and review the full refund policy for the process and exceptions.
Q What if my order arrives damaged or incorrect?
Please contact us as soon as possible after delivery with your order number and clear photos of the item and packaging. We’ll review the details and guide you through the next steps under our store policy.
Q Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel an order. We can’t guarantee changes once an order has been processed or handed to the courier.
Q How can I get an update on my order?
Contact us with the name and order details used at checkout. If tracking information is available for your shipment, our team can help you find it.
Q How can I contact Tiny Verse?
You can call or WhatsApp +92 333 3735984, call +92 335 2839982, or email shop.tinyverse@gmail.com. Please include your order number if your question is about an existing order.
Still have a question?
Our customer support team is happy to help with products, orders, delivery, and returns.
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